If you have a genuine property related emergency requiring immediate attention, and
please find below information on what you will need to do next in each scenario.
If the above does not apply, please click here to submit a report which we will address once our offices reopen.
Emergency: An emergency is deemed to be where a problem places either you or the property in imminent danger of suffering harm, injury or damage. All other matters should be reported via our issues report portal. Should any works you request not be of a genuine urgent nature, or not be within the boundary of the property you rent, such as communal areas, you may be held responsible for the cost of the works undertaken.