Tenant referencing is a crucial step in the rental process but how long should it actually take? In this post, we break down industry averages and common causes of delays.

Why Tenant Referencing Matters

Speed is everything in the private rented sector. Landlords want to avoid costly void periods, agents want deals to move quickly, and tenants need a safe home without delays. But referencing times are creeping up, leaving everyone frustrated.

As the PRS evolves under the Renters’ Rights Bill, smoother, more professional processes are no longer optional – they’re essential. Choosing the right referencing provider can mean the difference between a seamless move-in and weeks of waiting.

What’s Involved in a Reference Check?

A robust tenant reference goes far beyond a quick credit report. Typically, it includes:

• Credit and affordability checks
• Employer confirmation
• Previous landlord references
• Proof of ID and residency
• Right to Rent compliance

Handled properly, referencing reduces risk and ensures landlords can make confident letting decisions.

Industry Timelines: What to Expect

On average, referencing takes 2–5 working days. In the best-case scenario, it can be completed in as little as 24 hours but delays are common. Factors like slow tenant responses, unresponsive employers, or overseas applications can extend the timeline.

Why Tenant Referencing Gets Delayed

In many cases, the problem lies not with the tenants or referees, but with the referencing provider. Outdated systems, heavy reliance on manual tasks, and poor communication all add unnecessary time to the process. The most common culprits include:

• Lack of automation – Without tools like Open Banking, income validation and ID checks are handled manually, making the process slower and more error-prone.
• Manual chasing – Providers without automated reminders leave teams spending hours following up with tenants, employers, and landlords.
• Poor communication – When updates are unclear or too slow, agents are left guessing and tenants lose motivation, bringing everything to a standstill.

Modern providers combine smart technology with expert human oversight to prevent these issues. By streamlining checks and keeping applicants engaged, they deliver faster turnaround times and give agents peace of mind that referencing will be completed smoothly, even when complications arise.

Spotting Red Flags with Referencing Providers

If your current provider struggles with transparency, slow responses, or outdated systems, it’s time to reconsider. Poor performance in referencing leads directly to void periods costing agents and landlords both time and money.

The Bottom Line

Tenant referencing shouldn’t be the bottleneck in the lettings process. By understanding industry benchmarks, spotting warning signs, and choosing a provider built for speed and compliance, agents can keep deals moving and landlords happy.

The information in this post is valid to the best of our knowledge on the date of posting. It is advised that you seek independent advice based on your individual circumstances.

T: +44 (0)203 488 1488

E: info@ladybirdliving.co.uk

W: https://www.ladybirdliving.co.uk